Frequently Asked Questions

Everything you need to know about your Rat & Boa order.

How long will my order take to arrive?

We offer worldwide express shipping. Orders are typically processed within 24 hours, with delivery taking 2-5 business days depending on your location.

What is your return policy?

We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all security tags attached.

How do I find my correct size?

Each product page features a specific size guide. As our pieces often feature unique silhouettes and fabrics, we recommend checking your measurements against our chart for the perfect fit.

Do I have to pay international duties and taxes?

Import duties and taxes are not included in the item price. These charges are the responsibility of the customer and are determined by your local customs office.

Can I modify or cancel my order after it has been placed?

Once an order is placed, it is sent immediately to our warehouse for processing. Therefore, we are unable to guarantee cancellations or modifications.

How should I care for my Rat & Boa garments?

Most of our pieces are crafted from delicate fabrics like silk and sheer viscose. We recommend professional dry cleaning or a gentle hand wash to maintain the longevity of your items.