Returns & Exchanges

We want you to feel confident and empowered in your Rat & Boa pieces, but if your order isn't quite right, you can return items within 14 days of delivery. All garments must be returned in their original condition, unworn and unwashed, with all tags and security ribbons intact.

1

Initiate Your Return

Visit our dedicated returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring the return form is included inside to prevent any processing delays.

3

Ship the Items

Affix the provided shipping label to your parcel and drop it off at your nearest authorized courier point, keeping a copy of your tracking receipt.

4

Receive Your Refund

Once our boutique team inspects and approves your return, your refund will be processed back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing